Cancellation and Refund Policy - full terms and conditions can be found here

Where the event is cancelled, postponed, moved or re-scheduled outside of our control, Ghost Hunt UK Ltd will try to find you an alternative date or venue or credit note will be offered if these dates are not suitable.
Should any event be postponed, moved or re-scheduled for any reason travel and accommodation incurred as a result of the cancelled or postponed event will not be refunded.
If any event is held in the open air and is going to be affected by the weather conditions. Ghost Hunt UK reserves the right to move the event into covered conditions, it is the responsibility of the client to ensure that they are wearing appropriate clothing and are protected against the weather.
In the event of severe adverse weather conditions Ghost Hunt UK reserve the right to cancel an event and reschedule no refund will be issued however a credit note will be offered if the date rescheduled cannot be met
However, if the weather is such that any member of Ghost Hunt UK Team is unable to attend the event then Ghost Hunt UK will deem the event to be inaccessible and therefore cancelled. This may happen as late as guests travelling en route to the event.
Ghost Hunt UK reserves the right to cancel/postpone any event which has not reached the minimum capacity. The minimum level is deemed by Ghost Hunt UK on an event by event basis. No refund will be provided a new date will be provided or a credit note issued.
It is your responsibility at the time of booking to ensure that you are able to make the event date as Ghost Hunt UK cannot offer a refund or transfer your places if you are unable to attend. Our locations are paid in advance and we are liable for these costs even if you cannot make the event. All payments are non-refundable and non-transferable.
Deposit payment options will secure your place(s) on the event but the balance payment should be made no later than 4 weeks prior to the event. If the balance payment is not received by the due date your places will be put back up for sale and deposit payment lost.
Once the balance payment is made this payment cannot be refunded nor can your booking transferred to another date or a different event if you cannot attend. You must let us know if you are unable to attend an event up to the time of the event as the team will be waiting for you to arrive
All guests need to be directed towards Ghost Hunt UK Terms and Conditions and it will be deemed that the person(s) purchasing your tickets have been asked by you to ensure that the terms and conditions have been read and agreed by all concerned.
We would be grateful if you could contact us as soon as possible to let us know if you are unable to attend an event, even if it is on the day of event so that we are aware that you will not be arriving and can inform our staff.